The Romanian Government reduced the processing time from 10 to 1.5 days for Covid-19 backed up job retention applications
Troubleshooting of unplanned interruptions and restoration of services.
Problem diagnosis, root cause analysis, resolution and proactive prevention services.
Service requests management, infrastructure and platform management.
How-to Platform Guidance
On demand guidance to help you get to grips with our platform and start your projects fast.
Get in touch and let us know the following key information so that we can prioritize and resolve things fast.
To open a support case, please log in to the Aurachain Support Center with your account details.
Open a Support Case
Our dedicated customer support team is constantly monitoring all support requests that we receive and our aim is to resolve every one.
Cases are always prioritized according to the severity of the issue at hand.
Critical defects that represent a complete loss of service or a significant feature that is unavailable and no workaround exists.
Mid-level defects that result in a minor loss of service or inconvenience which may require a temporary workaround.
Highly important or intermittent issues that cause a reduced quality of service. A workaround may be available.
Low-level problems that result in minimal or no interruption to normal operations and a tolerable workaround is available.