Aurachain Customer Support
Our client success team is here to provide you with all the resources and support you need to build game-changing apps that boost your business.
Incident Management
Troubleshooting of unplanned interruptions and restoration of services.
Problem Resolution
Problem diagnosis, root cause analysis, resolution and proactive prevention services.
Managed Services
Service requests management, infrastructure and platform management.
How-to Platform Guidance
On demand guidance to help you get to grips with our platform and start your projects fast.
Support Levels and Packages
On-Cloud
Flexible plans that provide fast response times and proactive solutions.
On Premise
Support for in-house infrastructure that protects your business from risk.
We are here for you
Open a support case
Get in touch and let us know the following key information
so that we can prioritize and resolve things fast.
- Who is affected by the problem?
- Which version of the platform are you using?
- What is the nature of the problem you’re experiencing?
- What are the steps to reproduce the problem?
- How disruptive and severe is the problem to you?
To open a support case, please log in to the Aurachain Support Center with your account details.
How we categorize and prioritize support cases
Our dedicated customer support team is constantly monitoring all support requests that we receive and our aim is to resolve every one.
Cases are always prioritized according to the severity of the issue at hand.
Open a support case
Get in touch and let us know the following key information
so that we can prioritize and resolve things fast.
- Who is affected by the problem?
- Which version of the platform are you using?
- What is the nature of the problem you’re experiencing?
- What are the steps to reproduce the problem?
- How disruptive and severe is the problem to you?
To open a support case, please log in to the Aurachain Support Center with your account details.
Critical defects that represent a complete loss of service or a significant feature that is unavailable and no workaround exists.
Mid-level defects that result in a minor loss of service or inconvenience which may require a temporary workaround.
Highly important or intermittent issues that cause a reduced quality of service. A workaround may be available.
Low-level problems that result in minimal or no interruption to normal operations and a tolerable workaround is available.